Riders Bill of Rights

Empowering Your Rights

LHC Transport Services


LHC Transport Services operates its programs and services in compliance with Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, and national origin. We are committed to providing equal opportunities to all individuals, regardless of their background.

If you believe that you have been subjected to discrimination on the basis of race, color, or national origin, you have the right to file a written complaint. Please download our Title VI complaint form and submit it to the Operations Manager at LHC Transport Services, Philadelphia, Pa.

If you wish to file a formal complaint with the Department of Transportation, you must do so within 180 days of the alleged discriminatory occurrence. You can obtain a Title VI Discrimination Complaint Form by calling the Bureau of Equal Opportunity at 717.787.5891 or by accessing the PA DOT Discrimination Complaint Form.


Prohibiting certain practices of discrimination because of race, color, religious creed, ancestry, age or national origin by employers, employment agencies, labor organizations and others as herein defined; creating the Pennsylvania Human Relations Commission in the Governor's Office; defining its functions, powers and duties; providing for procedure and enforcement; providing for formulation of an educational program to prevent prejudice; providing for judicial review and enforcement and imposing penalties. (Title Section 1101 of Act 45 of 1999 provided that Act 45 shall not repeal or in any way affect Act 222 and regulations promulgated under Act 222.).

Americans with Disabilities Act Policy

LHC is dedicated to ensuring a reliable and accessible experience for all customers, in accordance with the Americans with Disabilities Act (ADA) and FTA 49 CFR, Parts 27 and 37. We carefully consider all requests for reasonable modifications to our programs and services on an individual basis.

Please note that while we strive to accommodate all reasonable modification requestsIn such cases, we will make every effort to identify alternative reasonable modifications that provide equivalent access to our programs and services.

Americans with Disabilities Complaint Policy

At LHC, we value your feedback and are committed to addressing any Americans with Disabilities Act (ADA)-related complaints. You can lodge a complaint by phone, through our contact form, by email, or by mail. Once we receive your complaint, we will contact you in writing within three days and aim to provide a fair and prompt response. For fixed route and paratransit-related complaints, please complete our LHC Record of Complaint Form, including important details such as the time, date, and nature of the occurrence, as well as the actions taken to resolve the complaint. We strive to address ADA complaints promptly and will respond in writing within three business days. To file an ADA complaint, please use our provided complaint form.

Safety Pledge

LHC is committed to ensuring the safety of our passengers, drivers, rider coordinators, employees, volunteers, and the community. We uphold this commitment through the following measures:

At LHC, we continuously strive to enhance our safety efforts. We are dedicated to exploring new programs and opportunities that contribute to the overall safety of our system. For more information or to file a Title VI complaint, please click here.

Wheelchair Lifts and Special Assistance

At LHC, we understand the importance of providing accessible transportation services for individuals with mobility challenges. That's why we have wheelchair lifts installed not only on our buses but also on our transit non-medical vans. Our drivers are trained to assist riders who require the use of wheelchair lifts in getting on and off the vehicle safely.

To ensure a seamless and efficient experience, we strongly encourage riders in need of special assistance to contact us ahead of time at 267-357-0299. By notifying us in advance, we can make the necessary arrangements to accommodate your needs and ensure that our wheelchair lift-equipped vans are available for your transportation.

Our Commitment to Safe Service

At LHC, the safety of our passengers and employees is our top priority. We want to ensure that everyone has a safe and enjoyable experience when using our services. Therefore, please be aware that there may be instances where service modifications are necessary to prioritize the safety of all individuals involved.

In certain situations, such as severe weather conditions, we may need to make adjustments to our service on a case-by-case basis. These modifications are implemented to mitigate any potential risks and ensure the well-being of our passengers and employees. We understand that these changes may cause inconveniences, and we appreciate your understanding and cooperation as we prioritize safety above all else.

If you have any concerns or questions regarding our safe service policy, please don't hesitate to contact us. We are here to address any inquiries and provide the necessary assistance to ensure your safety and satisfaction while using our services.