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LHC Transport Services operates its programs and services in compliance with Title VI of the Civil Rights Act of 1964, which prohibits discrimination based on race, color, and national origin. We are committed to providing equal opportunities to all individuals, regardless of their background.
If you believe that you have been subjected to discrimination on the basis of race, color, or national origin, you have the right to file a written complaint. Please download our Title VI complaint form and submit it to the Operations Manager at LHC Transport Services, Philadelphia, Pa.
If you wish to file a formal complaint with the Department of Transportation, you must do so within 180 days of the alleged discriminatory occurrence. You can obtain a Title VI Discrimination Complaint Form by calling the Bureau of Equal Opportunity at 717.787.5891 or by accessing the PA DOT Discrimination Complaint Form.
Promoting Equality: Pennsylvania Human Relations Act
The Pennsylvania Human Relations Act (PHRA) is a cornerstone in combating discrimination across workplaces, educational institutions, and public accommodations. By prohibiting unfair treatment based on race, color, religious creed, ancestry, age, or national origin, the PHRA reinforces Pennsylvania’s dedication to fostering equality and inclusivity. Employers, labor organizations, and employment agencies are required to uphold these principles, ensuring fair treatment for everyone.
A Framework for Justice and Inclusivity
With the establishment of the Pennsylvania Human Relations Commission, the PHRA empowers individuals to address violations of their rights. The Commission provides accessible procedures for complaints, judicial reviews, and enforcement actions, creating a clear path toward justice. In addition to its legal mandates, the PHRA supports educational initiatives designed to reduce prejudice and promote a culture of understanding throughout the state.
Protecting Rights Without Compromise
The PHRA ensures that every resident of Pennsylvania is treated with dignity and respect. It complements existing anti-discrimination laws, such as Act 222, by providing a cohesive and robust legal framework. With its proactive measures and educational programs, the Pennsylvania Human Relations Act leads the way in creating a community free from discrimination and bias, protecting the rights of all Pennsylvanians.
Ensuring Accessibility and Compliance with ADA Standards
LHC Transport Services is fully committed to providing accessible and reliable services to all customers, in full compliance with the Americans with Disabilities Act (ADA) and FTA 49 CFR, Parts 27 and 37. Our policy is designed to ensure that every customer, regardless of their abilities, can access and enjoy our transportation services. We consider all requests for reasonable modifications individually, ensuring that the needs of people with disabilities are met with the highest standards of care and respect.
Reasonable Modifications for Inclusive Services
At LHC, we prioritize the accommodation of individuals with disabilities by carefully evaluating all requests for modifications to our services. Whether it’s for improved access or tailored assistance, we make every effort to implement reasonable modifications that will enhance the experience for passengers. However, in cases where certain requests cannot be fulfilled, we strive to offer alternative solutions that provide equivalent access to our services, ensuring that no passenger is left without support.
Commitment to Dignity, Respect, and Accessibility
LHC Transport Services remains steadfast in our commitment to maintaining an inclusive environment for all passengers, regardless of their abilities. Through adherence to ADA guidelines and proactive customer care, we ensure every journey is accessible and dignified. We continuously work to ensure that passengers with disabilities have a seamless travel experience, reflecting our commitment to customer satisfaction, respect, and equity for all.
Ensuring Transparency in ADA Complaint Resolution
At LHC Transport Services, accessibility and inclusivity are at the heart of our mission. Our ADA Complaint Policy ensures transparency and prompt resolution for all ADA-related concerns. Customers can easily lodge complaints through multiple channels, including phone, email, mail, or an online contact form. Once received, we guarantee a written acknowledgment within three business days, providing clarity and confidence to those who rely on our services.
Simplified Processes for Quick and Effective Action
For fixed-route and paratransit-related complaints, our LHC Record of Complaint Form streamlines the resolution process. By capturing critical details such as the date, time, and nature of the incident, we ensure every issue is thoroughly investigated. This structured approach allows us to address concerns efficiently and provide resolutions tailored to each situation, reaffirming our commitment to passenger satisfaction.
Commitment to Accessible and Inclusive Transportation
LHC Transport Services is dedicated to creating an inclusive travel experience for all passengers. By resolving ADA complaints with urgency, respect, and care, we uphold our promise to deliver reliable and equitable transportation. Your feedback is invaluable in helping us maintain the highest standards of service and accessibility, ensuring that every journey with LHC is a positive and inclusive one.
Fostering Inclusion Through Civil Rights Compliance
LHC Transport Services proudly operates in full compliance with Title VI of the Civil Rights Act of 1964, reaffirming our commitment to equality and nondiscrimination. By providing accessible and inclusive transportation services, we ensure that every individual—regardless of race, color, or national origin—has equal opportunities to access our programs and services. We actively encourage passengers to voice concerns through a straightforward complaint process, demonstrating our dedication to fairness and transparency.
Elevating Accessibility Standards with ADA Compliance
Accessibility is at the heart of LHC’s mission, as we adhere to the Americans with Disabilities Act (ADA) and related federal regulations. Our policies and practices are designed to accommodate passengers with disabilities, ensuring every journey is seamless and dignified. From evaluating reasonable modification requests to offering alternative solutions when necessary, we work tirelessly to deliver a transportation experience that meets the needs of all individuals, fostering equity and inclusion at every step.
Resolving Concerns with Care and Efficiency
Our ADA Complaint Policy highlights our commitment to addressing feedback with respect, transparency, and promptness. With multiple ways to file complaints and a guaranteed written acknowledgment within three business days, we ensure passenger concerns are handled effectively. By integrating structured processes, such as our LHC Record of Complaint Form, we provide tailored resolutions while continuously improving our services. LHC Transport Services stands as a trusted partner in creating equitable, reliable, and inclusive transportation for all communities.